ACCOUNT DELETION
Delete your EKMOBAIL account
You can start deletion inside the EKMOBAIL app. If you cannot sign in or no longer have the app, contact us directly from the email address linked to the account. Nothing is posted publicly.
Delete in the app
- Open EKMOBAIL and sign in.
- Go to Account → Delete account.
- Review what will be retained, type the confirmation shown in the app and confirm deletion.
Cannot access the app?
Email the address below with the subject “Account deletion request”. Send from the account email where possible. You may include your customer or order number to help us locate the account; do not include it in any public post.
Never send a password, one-time code, payment-card data or API secret. We may ask for a limited identity check before processing the request.
What happens next
- Active sessions, mobile tokens and API keys are revoked.
- Data not required for an active order, law, accounting, security or a dispute is deleted or anonymised.
- Required transaction records may be retained for the applicable period, and protected backups expire through their normal lifecycle.
- We confirm completion or explain any records that must temporarily remain.